Last Updated: July 15, 2026
Welcome to the Retailvilla website located at retailvilla.com (the “Site”). Retailvilla Private Limited (“Retailvilla”, “we”, “us”, or “our”) provides this Site, along with our services, content, and products accessible via our Site (collectively, the “Services”), subject to the following terms of service (“Terms”).
Please read these Terms carefully before accessing or using our Services. By accessing, browsing, or placing an order on the Site, you agree to be bound by these Terms and our Privacy Policy. If you do not agree to all of these Terms, you may not access or use our Services.
1. Eligibility & Account Security
- Age Requirement: By using this Site, you represent that you are at least the age of majority in your state or province of residence.
- Account Responsibility: If you create an account on our Site, you are responsible for maintaining the confidentiality of your account credentials and password. You agree to accept responsibility for all activities that occur under your account.
2. Products and Pricing
- Authenticity & Quality: At Retailvilla, we are committed to providing ethically sourced, authentic, high-quality ethnic apparel (including Kurtis, Cord Sets, Peplum Tops, and Salwar Suits).
- Display Accuracy: We make every effort to display the colors, designs, and textures of our products as accurately as possible. However, because actual colors depend on your monitor or screen display, we cannot guarantee that your screen’s display of any color will be completely accurate.
- Pricing & Availability: All prices are displayed in Indian Rupees (INR) unless specified otherwise. We reserve the right to modify prices, limit order quantities, or discontinue any product at any time without prior notice.
3. Orders and Payments
- Order Acceptance: Receipts of order confirmations do not signify our acceptance of an order. We reserve the right at any time after receiving your order to accept, decline, or limit your order for any reason (e.g., stock unavailability, billing discrepancies, or suspected unauthorized activity).
- Payment Security: Payments are processed securely. You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store.
4. Shipping and Delivery
- Delivery Information: We ship to addresses across India. Shipping costs and estimated delivery timelines will be calculated and shown at checkout.
- Delays: While we strive to meet delivery estimates, delivery times are not guaranteed. Retailvilla is not liable for delivery delays caused by shipping couriers, natural disasters, or other factors beyond our control.
5. Return and Refund Policy
Please refer to our dedicated Returns Policy page for complete details on eligibility, timelines, and return shipping instructions. Generally, items must be returned unused, unwashed, and in their original packaging with all tags attached.
6. Intellectual Property
All content included on this Site—such as text, graphics, logos, images, button icons, digital downloads, data compilations, and software—is the exclusive property of Retailvilla Private Limited or its content suppliers and is protected by Indian and international copyright, trademark, and intellectual property laws. You may not copy, reproduce, or commercially exploit any part of this Site without our express written permission.
7. Prohibited Uses
In addition to other prohibitions set forth in these Terms, you are prohibited from using the Site or its content:
- For any unlawful purpose.
- To solicit others to perform or participate in any unlawful acts.
- To infringe upon or violate our intellectual property rights or the intellectual property rights of others.
- To transmit worms, viruses, or any code of a destructive or malicious nature.
- To upload false, misleading, or defamatory information.
8. Limitation of Liability
To the maximum extent permitted by law, Retailvilla Private Limited, our directors, officers, employees, or affiliates shall not be liable for any direct, indirect, incidental, punitive, or consequential damages of any kind arising from your use of our Services or products procured using the Services.
9. Governing Law and Jurisdiction
These Terms and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of India. Any disputes arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the courts located in Bhopal, Madhya Pradesh, India.
10. Contact Information
Questions about these Terms & Conditions should be sent to us at:
Phone: +91 (942) 500-9059
Email: vision@retailvilla.com
Address: Retailvilla Private Limited, Phase-5, Ayodhya Nagar, Bhopal, Madhya Pradesh, Pin: 462041
