Shipping Policy

Last Updated: July 15, 2026

Thank you for visiting and shopping at retailvilla.com. The following terms and conditions constitute our official Shipping Policy.

All orders are processed and prepared for dispatch within 2 to 3 business days.
High-Volume Exceptions: During peak holiday seasons, sales, or high-volume periods, shipments may be slightly delayed. Please allow additional days in transit for delivery. If there is a significant delay in the processing of your order, we will contact you immediately via email or telephone.
Non-Delivery Days: Please note that we do not process, pack, or ship orders on Sundays or national holidays.

Domestic Shipping: We ship to pincodes all across India. Shipping charges for your order are calculated in real-time and displayed clearly during checkout.
Delivery Partners: We partner with reliable third-party logistics aggregators and premium courier services (including Delhivery) to ensure your ethnic wear reaches you safely.
Estimated Delivery Time: While we make every effort to dispatch orders as quickly as possible, our standard estimated delivery time is 5 to 7 working days across India.
Delays: Delivery delays can occasionally occur due to logistics bottlenecks, weather conditions, or local service disruptions.

Once your package is handed over to our logistics partner, you will receive a Shipment Confirmation email containing your unique tracking number(s).
The tracking number and live tracking link will become active within 24 hours of dispatch, allowing you to monitor your package’s journey directly.

For orders shipped outside of India, Retailvilla is not responsible for any customs fees, import duties, or local taxes applied to your package by your destination country.
All additional fees imposed during or after shipping are the sole responsibility of the customer (including tariffs, customs clearance fees, VAT, etc.).

Retailvilla relies on established third-party logistics partners and is not directly liable for any products damaged or lost during the shipping transit process.
Filing a Claim: If you receive your package in a severely damaged condition, please take photographs immediately and contact the shipping carrier to file an official claim.
Important: Please keep all original packaging materials and damaged items intact, as you will need them to complete the carrier’s claim process.